Get in Touch With Us
We are always glad to hear from readers. Whether you have spotted something that looks out of date, want to ask a question about an article, or simply have a suggestion, this page explains the best way to reach us and what to expect once you do.
How to Contact Us
The quickest way to reach the team is by email at info@ecamo.co.uk. Every message arrives in one shared inbox and is read by a real person. We aim to reply within two to three working days, although it can take a little longer during busy periods or public holidays.
To help us respond properly the first time, please include:
- A clear subject line, such as "Correction request" or "General question".
- The page you are writing about, ideally with a link, if your message relates to a specific article.
- The details that matter, for example the sentence you think is wrong and where you found newer information.
What We Can Help With
Most messages fall into a few familiar groups, and we welcome all of them:
- Corrections: if a fact, figure or date on our pages looks wrong, tell us. We check every report and update the page when the evidence supports a change.
- Questions: if something we have written is unclear, ask and we will do our best to explain it in plain terms.
- Feedback: ideas for new topics, comments on layout or anything that would make the site easier to use.
- Partnership or press enquiries: please mark these clearly so they reach the right person.
What We Cannot Do
We are an information website, so we are not able to handle account problems, payments or disputes with third parties. If you have an issue of that kind, the organisation you hold an account with is the right place to start. We also cannot offer personal financial or legal advice.
Your Information
When you write to us, we only use your name and email address to read and answer your message. We do not sell your details or add you to mailing lists without asking. You can read more about how we store and handle personal data in our Privacy Policy, and the rules that apply to using this website are set out in our Terms of Use.
A Quick Note on Tone
We read every message with care and ask that conversations stay polite on both sides. Messages that are abusive or clearly unrelated to the site may not receive a reply.
Thank you for taking the time to get in touch. Your comments genuinely help us keep our pages accurate, useful and easy to read.